Hot Tub Swansea

After we’ve left, follow the guide below

1. Wait for the hot tub to fill to about 6 to 8 inches from the top. If you see orange / red wavy lines around this area you may use these as a guide. Take the hose out of the hot tub once full - this prevents the possibility of water siphoning back out.
   
   
2. Before switching the heater on, you MUST loosen the black filter housing lid and check water flows out freely and fully before tightening back up. Switch the heater on by pressing the on / heat button. This is in the centre bottom of the control panel and has a symbol which looks like a sun or star. It is sometimes coloured red. Once on, you should see a red LED come on above the button - this may be hard to see in direct sunlight.
   
   
3. Check there’s no water running from the three black connecting pipes. You may loosen and tighten the connection if this is the case. The odd drip of water is fine.
   
   
4. Check the black filter housing lid doesn’t have a lot of water escaping from it. You may tighten it by turning clockwise if this is the case. A very small trickle of water is fine (not a lot of water!), as the lid will seal fully, when it becomes warm and expands.
   
   
5. If you get a flashing and beeping error message after filling for the first time, this could be caused by an airlock in the heater and / or insufficient water level in the tub. Switch off at the plug, ensure the tub is filled fully as instructed, loosen the black filter housing lid and check water flows out freely and fully before tightening back up, powering back on, and pressing the heat / on button. It may take up to an hour for the unit to reset if it has overheated due to an airlock.
   
   
6. Check there is a chlorine tablet in the blue chemical holder floating in the water before putting the lid on. There are four clips to hold the lid in place (remember there are childlock sliders on the front of each clip, you may need to slide the button vertically before unclipping if engaged).
   
   
7. Make a note of the temperature on the display, it should rise by roughly one degree per hour and stop between 38 and 40 degrees. The hot tub should be powered on and running throughout the hire (whether in use or not) to ensure it is heating and cleaning appropriately.
   
   
8. IMPORTANT - Ensure you watch the seven-minute instructional video above to understand how to monitor, use, and care for your hot tub.
   
   
9. A good frequency to clean the filter is every two to three days (or daily in case of heavy use) and an additional chlorine tablet to be added every other day (add two tablets if heavily used).
   
   

Check the hot tub regularly

Always check the hot tub display regularly and ensure the temperature is roughly where you expect it to be. It is recommended you check it in the morning, afternoon, and last thing at night. It is always good to physically check the water temperature with your hand too. The temperature on the display may show a degree or two lower than set (with the red 'Heat' LED flashing). This is an energy saving feature of the heater and it will continue to ensure the water is hot.

The hot tub needs to be powered on continually to ensure the water is cleaned and heated. This is indicated by red ‘heater’ light being on. When on, the heater is operational; when off, the unit is shut down. Also check the temperature has not been turned down if the down-arrow button has been pressed. You can set the temperature higher by pressing the up-arrow button.

The temperature will go up by roughly one degree an hour when not in use, and down roughly one degree an hour when in use. The exact rate depends on several factors including weather (shorter duration to heat in the summer, longer duration to heat in the winter) and usage, notably, the more cold air blown into the tub for bubbles, the quicker the tub will cool. PLEASE NOTE: The number on the display indicating the water temperature may drop considerably when the bubbles are on. This is because blowing air into the tub cools the temperature sensor temporarily and is normal. The number should rise quickly to indicate a hotter water temperature after the bubbles are turned off.

It is recommended all persons entering the hot tub shower before use. Not doing so may deteriorate the water quality, in some cases significantly, due to body and hair products present.

Do not use the hot tub in bad weather including strong winds, storms, and especially when lightning may be present.

There are child locks present on each of the four lid clips. If you can't disengage the clip, please review the video above, to be reminded of how to do so.

It's easy!

Take off the lid and place it somewhere safe where it will not be sat on or damaged (make sure there are no sharp objects that may puncture the lid). Be mindful that each clip on the lid has a safety catch on the front which you can slide up or down (a child lock).

Remove the pool float each time before use of the hot tub. This reduces the smell of chlorine and ensures users don't come into contact with the chemicals in it. Ensure there is chlorine (1 to 2 blocks which take approx. 48 hours to dissolve) in the pool float and place it on the water surface before securing the lid after each use.

The bubbles can be activated by pressing the 'Jets' button. The bubbles will switch off after approx. 30 minutes (in case it is left on by accident whilst unattended) but you may turn back on again if desired. You can change the intensity of the bubbles by pressing the Jets button to vary between levels 1, 2 and 3. To stop the bubbles, hold down the Jets button until they stop.

To secure the lid, place on top of the hot tub, pull the skirt down all the way around, and then connect the four clips.

Clean the filter and add chlorine

Don't forget, you should be checking the temperature regularly (morning, afternoon and night). You also need to check the water level daily and may need to top up the water - simply fill to a hand's length from the top (approximately 6 to 8 inches or use the wavy indicator line if present) - there's no need to fill to the brim. Remember, adding cold water can cool the tub slightly, so shouldn't be done if using immediately after.

You may be provided with a pump to top up the air inside your hot tub liner or lid if you wish to make it firmer during use. To do this, rotate the SQUARE valve (NOT larger round valve immediately behind) anti-clockwise until the cap comes off. This valve can be found to the right of the heater pipes on the liner and on the underside of the lid. Apply additional air as desired but be sure you do not over-inflate. Screw the square valve back on being sure to not overtighten.

The filter should be cleaned, ideally, daily. To do so, first switch the unit off by pressing the filter button so the red and green lights go off (it will take several seconds to shut down), alternatively, you may prefer or need to switch off at the mains. Screw the provided caps onto the pipe ports on the inside of the hot tub. Doing this stops water spilling over the floor when cleaning the filter. You should be able to screw the caps on with one finger only, if it takes any force to do so, take off and try again. DO NOT FORCE THE CAPS ON OR OFF OR YOU COULD DAMAGE THE HOT TUB.

Once the heater / pump is switched off and the caps are on, you may unscrew the large black lid on the unit. Inside, you will see a filter rather like a car air, or vacuum cleaner, filter. Clean this using the provided brush from edge to edge all around (also brush clean the blue / green sides which may become sticky). Wash the filter under a tap or hose to get it clean. Clean the metal filter which sits underneath the paper filter in the same manner. Insert the metal filter upright (like a hat) and then insert the paper filter (which can be placed either way up). Apply the black cover, remove both caps, and then switch back on. Ensure both red and green lights are on and water is flowing out of the top port inside the hot tub. Once done, check there is no water escaping from the black cap, and tighten if necessary.

To keep the tub chemically clean, always ensure there are approx. 1 to 2 slow-release chlorine tablets in the blue pool float (these can take up to 48 hours to dissolve and prevent over chlorination). This is usage dependent so little use will require less chlorine, and heavy use (and not-so-clean water), will require more chlorine.

It may be too hot or water flow was restricted

This can sometimes happen if the water that's supposed to circulate around it is restricted. Sometimes this could be caused by someone sitting against the inlet port or something going into the pipe. To reset, it needs to be powered off for a minute, back on, and then the heat button pressed to get going again. You should hear and feel water circulating again from the outlet port. If it continues to display E5 it needs to cool a little further. This can be sped up by jetting cold water into the heater (either through the port from inside the tub or into the filter chamber directly) and reset again by the power switch.

We're always happy to help

Use the 'Contact Us' link at the top of this page or click here and get in touch. Calls may be recorded for training and quality purposes.