Help and Advice

PLEASE NOTE: The heaters we supply have been updated since the above video was made. To turn the pump / heater on and off, there is now only a single HEAT button (previously there were two buttons as shown in the video). In addition, in the video, pressing the JETS button switched bubbles on and off. With the newer heater supplied, subsequent presses of the JETS button adjusts the amount of bubbles in the hot tub (low, medium, and high). To stop the jets blowing bubbles into the hot tub, press and hold the JETS button for a few seconds. The display will briefly show FIL to indicate filtration (cleaning and heating) has recommenced (it will also briefly show this message when switching the heater on using the HEAT button).

IMPORTANT: If the heater / pump displays a CHG FIL message (alternates between CHG and FIL continually), please be aware this is just an automatic reminder indicating "Change Filter". This message is timed to appear every few weeks and is a useful reminder to those who own this type of hot tub. We replace filters regularly so you may simply dismiss the reminder by holding the HEAT button for a few seconds. You may not be able to use any other function on the control panel until you acknowledge this reminder.

What should I do when the hot tub is installed?

After we’ve left, follow the guide below
  1. Wait for the hot tub to fill to about 6 to 8 inches from the top. If you see orange / red wavy lines around this area you may use these as a guide. Take the hose out of the hot tub once full - this prevents the possibility of water siphoning back out.

  2. Before switching the heater on, you MUST loosen the black filter housing lid and check water flows out freely and fully before tightening back up. Switch the heater on by pressing the on / heat button. This is in the centre bottom of the control panel and has a symbol which looks like a sun or star. It is sometimes coloured red. Once on, you should see a red LED come on above the button - this may be hard to see in direct sunlight.

  3. Check there’s no water running from the three black connecting pipes. You may loosen and tighten the connection if this is the case. The odd drip of water is fine.

  4. Check the black filter housing lid doesn’t have a lot of water escaping from it. You may tighten it by turning clockwise if this is the case. A very small trickle of water is fine (not a lot of water!), as the lid will seal fully, when it becomes warm and expands.

  5. If you get a flashing and beeping error message after filling for the first time, this could be caused by an airlock in the heater and / or insufficient water level in the tub. Switch off at the plug, ensure the tub is filled fully as instructed, loosen the black filter housing lid and check water flows out freely and fully before tightening back up, powering back on, and pressing the heat / on button. It may take up to an hour for the unit to reset if it has overheated due to an airlock.

  6. Check there is a chlorine tablet in the blue chemical holder floating in the water before putting the lid on. There are four clips to hold the lid in place (remember there are childlock sliders on the front of each clip, you may need to slide the button vertically before unclipping if engaged).

  7. Make a note of the temperature on the display, it should rise by roughly one degree per hour and stop between 38 and 40 degrees. The hot tub should be powered on and running throughout the hire (whether in use or not) to ensure it is heating and cleaning appropriately.

  8. IMPORTANT - Ensure you watch the seven-minute instructional video above to understand how to monitor, use, and care for your hot tub.

  9. A good frequency to clean the filter is every two to three days (or daily in case of heavy use) and an additional chlorine tablet to be added every other day (add two tablets if heavily used).

What do I need to remember?

Check the hot tub regularly

Always check the hot tub display regularly and ensure the temperature is roughly where you expect it to be. It is recommended you check it in the morning, afternoon, and last thing at night. It is always good to physically check the water temperature with your hand too.

The hot tub needs to be powered on continually to ensure the water is cleaned and heated. This is indicated by the green ‘filter’ and red ‘heater’ lights both being on. When both are on, the heater is operational; when both are off, the unit is shut down. If just the green filter light is on, the water won't heat. Ensure both red and green lights are on! Also check the temperature has not been turned down if the down-arrow button has been pressed. You can set the temperature higher by pressing the up-arrow button.

The temperature will go up by roughly one degree an hour when not in use, and down roughly one degree an hour when in use. The exact rate depends on several factors including weather (shorter duration to heat in the summer, longer duration to heat in the winter) and usage, notably, the more cold air blown into the tub for bubbles, the quicker the tub will cool. PLEASE NOTE: The number on the display indicating the water temperature may drop considerably when the bubbles are on. This is because blowing air into the tub cools the temperature sensor temporarily and is normal. The number should rise quickly to indicate a hotter water temperature after the bubbles are turned off.

It is recommended all persons entering the hot tub shower before use. Not doing so may deteriorate the water quality, in some cases significantly, due to body and hair products present.

There are child locks present on each of the four lid clips. If you can't disengage the clip, please review the video above, to be reminded of how to do so.

How do I operate the hot tub?

It's easy!

Take off the lid and place it somewhere safe where it will not be sat on or damaged (make sure there are no sharp objects that may puncture the lid). Be mindful that each clip on the lid has a safety catch on the front which you can slide up or down (a child lock).

Remove the pool float each time before use of the hot tub. This reduces the smell of chlorine and ensures users don't come into contact with the chemicals in it. Ensure there is chlorine (1 to 2 blocks which take approx. 48 hours to dissolve) in the pool float and place it on the water surface before securing the lid after each use.

The bubbles can be activated by pressing the 'bubbles' button. The bubbles will switch off after approx. 30 minutes (in case it is left on by accident whilst unattended) but you may turn back on again if desired.

To secure the lid, place on top of the hot tub, pull the skirt down all the way around, and then connect the four clips.

How do I maintain the hot tub?

Clean the filter and add chlorine

Don't forget, you should be checking the temperature regularly (morning, afternoon and night). You also need to check the water level daily and may need to top up the water - simply fill to a hand's length from the top (approximately 6 to 8 inches or use the wavy indicator line if present) - there's no need to fill to the brim. Remember, adding cold water can cool the tub slightly, so shouldn't be done if using immediately after.

The filter should be cleaned, ideally, daily. To do so, first switch the unit off by pressing the filter button so the red and green lights go off (it will take several seconds to shut down), alternatively, you may prefer or need to switch off at the mains. Screw the provided caps onto the pipe ports on the inside of the hot tub. Doing this stops water spilling over the floor when cleaning the filter. You should be able to screw the caps on with one finger only, if it takes any force to do so, take off and try again. DO NOT FORCE THE CAPS ON OR OFF OR YOU COULD DAMAGE THE HOT TUB.

Once the heater / pump is switched off and the caps are on, you may unscrew the large black lid on the unit. Inside, you will see a filter rather like a car air, or vacuum cleaner, filter. Clean this using the provided brush from edge to edge all around (also brush clean the blue / green sides which may become sticky). Wash the filter under a tap or hose to get it clean. Clean the metal filter which sits underneath the paper filter in the same manner. Insert the metal filter upright (like a hat) and then insert the paper filter (which can be placed either way up). Apply the black cover, remove both caps, and then switch back on. Ensure both red and green lights are on and water is flowing out of the top port inside the hot tub. Once done, check there is no water escaping from the black cap, and tighten if necessary.

To keep the tub chemically clean, always ensure there are approx. 1 to 2 slow-release chlorine tablets in the blue pool float (these can take up to 48 hours to dissolve and prevent over chlorination). This is usage dependent so little use will require less chlorine, and heavy use (and not-so-clean water), will require more chlorine.

I need further assistance. Can you help?

We're always happy to help

Use the 'Contact Us' link at the top of this page or click here and get in touch.

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